Privacy Policy

Effective date: August 6, 2026
Last updated: August 6, 2026

Prikton respects your privacy and takes the handling of personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you when you visit https://prikton.com/, contact us, book a meeting or use our services.

In this policy, “Prikton,” “we,” “us” and “our” refer to Prikton, a Shopify design, development and digital marketing agency based in Kolkata, India.

1. Who We Are

Prikton provides Shopify website design, development, migration, search engine optimization, conversion optimization, website maintenance and related digital services.

Our contact details are:

Prikton
416/1 Majhi Para Road
Thakurpukur, Kolkata 700063
West Bengal, India

Email: Hello@prikton.com
Website: https://prikton.com/

For privacy questions, data requests or complaints, contact us at Hello@prikton.com.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information that you submit through our contact form, email, WhatsApp, meeting-booking tools or other communication channels, including:

  • Your name
  • Email address
  • Telephone or WhatsApp number
  • Company or brand name
  • Website address
  • Service requirements
  • Budget range
  • Project description
  • Preferred meeting time
  • Messages, files and other information you send to us
  • Feedback, testimonials or survey responses

Please do not send passwords, payment-card details, government identification numbers or other highly sensitive information through our website contact form.

Client and Project Information

When you hire Prikton, we may collect and process:

  • Business contact information
  • Billing and transaction records
  • Contracts, proposals and project communications
  • Website content and design materials
  • Shopify, WordPress or other platform account details
  • Store configuration and technical information
  • Customer, product, order or analytics data that you authorize us to access
  • Support requests and maintenance records

Access to client platforms is limited to what is reasonably needed to perform the agreed services. Clients should use secure invitation, collaborator or password-management systems when granting access.

Information Collected Automatically

When you visit our website, our website and service providers may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Approximate location derived from your IP address
  • Referring website
  • Pages viewed
  • Links or buttons clicked
  • Date and time of visits
  • Session duration
  • Website performance and error data
  • Cookie and similar technology identifiers

We may collect this information through server logs, cookies, Google Tag Manager and other analytics or performance tools enabled on the website.

Information from Third-Party Services

If you communicate with us or interact with Prikton through another platform, we may receive information from services such as:

  • Calendly
  • WhatsApp
  • Google Maps
  • Google business or review services
  • Social media platforms
  • Email providers
  • Analytics and website-performance providers
  • Freelance marketplaces or business directories

The information we receive depends on your activity, account settings and the privacy practices of the relevant platform.

3. How We Use Your Information

We may use personal information to:

  • Respond to questions and quote requests
  • Schedule discovery calls and meetings
  • Understand your business and project requirements
  • Prepare proposals, estimates and contracts
  • Provide website design, development, migration, SEO and maintenance services
  • Manage projects and client relationships
  • Process invoices and maintain financial records
  • Provide technical support
  • Monitor website traffic, performance and security
  • Diagnose errors, misuse or technical problems
  • Improve our website, services and customer experience
  • Send service-related updates and administrative messages
  • Send marketing communications when permitted
  • Prevent fraud, spam, abuse and unauthorized access
  • Protect our rights, clients and website users
  • Meet tax, accounting, contractual and legal obligations
  • Establish, exercise or defend legal claims

We do not use your information for purposes that are unrelated to the reason it was collected without providing appropriate notice or obtaining consent where required.

4. Legal Grounds for Processing

Depending on where you live and the circumstances, we process personal information on one or more of the following grounds:

  • Consent: You have agreed to a specific use of your information.
  • Contract: Processing is required to provide requested services or take steps before entering into a contract.
  • Legitimate interests: Processing is reasonably necessary to operate, secure and improve our business, provided those interests do not override your rights.
  • Legal obligation: Processing is necessary to meet tax, accounting, regulatory or other legal requirements.
  • Legal claims: Processing is necessary to establish, exercise or defend our legal rights.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

5. Cookies and Tracking Technologies

Our website may use cookies, tags, pixels, local storage and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly
  • Remember preferences
  • Measure website traffic and engagement
  • Understand how visitors use the website
  • Improve page performance
  • Prevent spam and maintain security
  • Measure the results of marketing campaigns

Some cookies are placed by third-party services embedded in or connected to the website. Your browser may allow you to block or delete cookies, but doing so can affect how parts of the website work.

Where required by law, we will request permission before placing non-essential analytics or advertising cookies. More information should be provided in Prikton’s separate Cookie Policy and cookie-consent banner.

6. How We Share Information

We do not sell or rent personal information.

We may share information with the following parties when reasonably necessary:

Service Providers

We may use third-party providers for:

  • Website hosting and content management
  • Contact-form processing
  • Email and business communications
  • Meeting scheduling
  • Website analytics and performance monitoring
  • Cloud storage and project management
  • Invoicing, accounting and payment processing
  • Website security and spam prevention
  • Professional legal, accounting or technical support

These providers may process information only as necessary to deliver their services, subject to their contractual commitments and applicable law.

Business Partners and Contractors

We may share limited project information with employees, developers, designers, SEO specialists, contractors or other collaborators who need it to complete your project. We expect people working on our behalf to keep client and personal information confidential.

Legal and Safety Disclosures

We may disclose information when we reasonably believe it is necessary to:

  • Comply with a legal obligation or valid government request
  • Enforce an agreement
  • Investigate fraud, misuse or a security incident
  • Protect the rights, safety or property of Prikton, our clients or another person
  • Establish, exercise or defend a legal claim

Business Transfers

If Prikton is involved in a merger, acquisition, restructuring or transfer of business assets, relevant information may be transferred as part of that transaction. We will take reasonable steps to ensure that the receiving party continues to protect the information.

7. Third-Party Websites and Services

Our website contains links to and integrations with third-party services, including Calendly, WhatsApp, Google Maps and review or social platforms.

When you use one of these services, the third party may collect information directly from you. Its own privacy policy will govern that processing. Prikton does not control and is not responsible for the privacy, security or content of independent third-party websites.

We recommend reviewing the privacy policy of a third-party service before submitting information to it.

8. Client Data We Process as a Service Provider

During a Shopify, WordPress, migration, SEO or maintenance project, Prikton may receive access to information controlled by a client. This may include customer, order, website-user or analytics information.

In these situations, the client generally decides why and how the information is used, while Prikton processes it only to deliver the agreed services. Questions or requests concerning that data should normally be directed to the business whose website or store collected it.

Our handling of client-controlled data may also be governed by a service agreement, confidentiality agreement or Data Processing Agreement.

Clients are responsible for ensuring that they have the legal authority to provide Prikton with access to personal information and for giving their customers any notices required by law.

9. International Data Transfers

Prikton operates from India and works with clients and service providers in other countries. Your information may therefore be processed in India or in countries other than the country where you live.

Privacy laws and protections can differ between countries. Where required, we use appropriate contractual, organizational or legal measures for international transfers of personal information.

By contacting us or using our services, you understand that your information may be processed outside your home country, subject to applicable legal safeguards.

10. How Long We Keep Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected.

Our typical retention periods are:

  • General enquiries and unsuccessful project discussions: up to 24 months after the last communication
  • Client communications and project records: for the duration of the relationship and up to seven years afterward
  • Invoices, payment records and tax documents: for the period required by applicable financial and tax laws
  • Technical logs and website-security records: normally up to 12 months unless a longer period is needed to investigate an incident
  • Marketing information: until you unsubscribe, withdraw consent or ask us to delete it

We may retain information for longer when required by law, an unresolved dispute, fraud prevention or the establishment or defence of a legal claim.

When information is no longer required, we will delete it, anonymize it or securely isolate it from further use.

11. Data Security

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

These measures may include:

  • Restricted account access
  • Secure hosting and encrypted connections
  • Strong passwords and access controls
  • Software and security updates
  • Limited access to client platforms
  • Confidentiality requirements for team members and contractors
  • Backup and recovery measures where appropriate

No website, email system or internet transmission is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to address known risks and suspected incidents.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Ask whether we process your personal information
  • Request access to your information
  • Correct inaccurate or incomplete information
  • Request deletion of eligible information
  • Withdraw consent
  • Object to or restrict certain processing
  • Request a portable copy of information you provided
  • Unsubscribe from direct marketing
  • Complain to an appropriate data-protection authority
  • Nominate another person to exercise applicable rights in the event of death or incapacity, where provided by law

These rights are not absolute. A request may be limited where we need to keep information to comply with the law, perform a contract, protect another person’s rights or handle a legal claim.

To submit a privacy request, email Hello@prikton.com with the subject line “Privacy Request.”

Please describe your request and identify the email address or other information connected with your interaction. We may ask for reasonable information to verify your identity before acting on the request.

We will respond within the period required by applicable law.

13. Marketing Communications

We may send promotional emails or business updates when you have consented or when another lawful basis permits us to do so.

You can stop receiving marketing emails by:

  • Using the unsubscribe link included in the message, where available; or
  • Emailing Hello@prikton.com

You may still receive project, billing, security or other service-related communications that are necessary for an active business relationship.

14. Children’s Privacy

Prikton’s website and services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from children.

If you believe that a child has submitted personal information to us, contact Hello@prikton.com so that we can investigate and take appropriate action.

15. Grievances and Complaints

If you have a question or complaint about how Prikton handles personal information, contact:

Privacy and Grievance Contact
Prikton
416/1 Majhi Para Road
Thakurpukur, Kolkata 700063
West Bengal, India
Email: Hello@prikton.com

Please include enough information for us to understand and investigate your concern. We will acknowledge and respond to complaints within the time required by applicable law.

You may also have the right to submit a complaint to the relevant data-protection regulator in your country.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, data practices or legal obligations change.

The revised version will be posted on this page with a new “Last updated” date. If a change materially affects how we use information already collected, we will provide additional notice or seek consent where required.

17. Contact Us

For questions about this Privacy Policy or Prikton’s handling of personal information, contact:

Prikton
416/1 Majhi Para Road
Thakurpukur, Kolkata 700063
West Bengal, India

Email: Hello@prikton.com
Website: https://prikton.com/

Before publishing, check these two points:

  • Your website shows two different phone numbers: +91 9641215341 in the footer and +91 8910988325 on the contact page. Fix that inconsistency.
  • Confirm what is installed through Google Tag Manager. If you use Google Analytics, Meta Pixel, Microsoft Clarity or another tracker, name each one in your Cookie Policy and configure consent before non-essential tracking loads.

The draft reflects Prikton’s visible website features and current Indian data-protection framework, but an Indian privacy lawyer should review it before you rely on it as legal advice. The relevant official texts include India’s Digital Personal Data Protection Rules, 2025 and the EU’s General Data Protection Regulation.